At Caroo, the protection of your personal data is a priority. The purpose of this privacy policy is to inform you in a clear and transparent manner about how your personal data is collected, used and protected when you use the website https://www.car-oo.be/ (hereinafter « the Website »).
Data controller
The controller for the processing of personal data is:
Caroo
Merchtemsesteenweg 189
1861 Wolvertem
Belgium
Personal data is processed in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
Personal data collected
Caroo may collect the following personal data:
- First name and last name
- Phone number
- Email address
- Vehicle-related information (make, model, year, mileage, condition, estimated price, etc.)
- Any information voluntarily provided via the forms on the Website
- Browsing data (IP address, browser type, pages visited, session duration, time zone, browser language, screen resolution)
- Approximate country derived from the IP address (via a locally-hosted GeoIP database — no data is transmitted to any external service)
- For photos submitted via the estimation form: any EXIF metadata present in the file (capture date, device model, GPS coordinates)
This data is collected when you:
- Complete a contact or estimation form
- Request a sale or purchase offer for a vehicle
- Browse the Website
Purposes of processing
The personal data collected is used to:
- Process contact and information requests
- Provide estimates and offers related to the sale or purchase of vehicles
- Contact users in connection with their requests
- Improve the quality of the services offered by Caroo
- Ensure the proper functioning and security of the Website
- Perform statistical and performance analyses
Legal basis for processing
The processing of personal data is based on:
- The consent of the user (forms, cookies)
- The performance of a service requested by the user
- The legitimate interest of Caroo in improving its services and ensuring the security of the Website
Recipients of the data
The personal data is intended exclusively for Caroo.
It may be transmitted to technical processors only when necessary for the provision of services, and in strict compliance with the GDPR. The current processors are:
- HubSpot Inc. (CRM) — contact and request management. Data hosted in the EU (Ireland). HubSpot Privacy Policy.
- Resend Inc. — sending of transactional emails (confirmations, summaries). Resend Privacy Policy.
- Google reCAPTCHA v3 — anti-spam protection for forms. Google Privacy Policy.
- OVH SAS — web hosting. Data hosted in France. OVH Data Protection.
- Sentry (Functional Software Inc., EU region — Frankfurt) — technical monitoring of JavaScript and server errors. Data collected: error messages, stack traces, technical URLs, browser type. No information entered into the forms is transmitted. Sentry Privacy Policy.
Caroo does not sell or rent personal data to third parties.
Retention period
Personal data is retained only for the time necessary for the purposes for which it was collected, in particular:
- Contact data: retained for the duration of the request follow-up
- Service-related data: retained in accordance with legal and commercial obligations
- Browsing data: retained for a limited duration for statistical purposes
Users' rights
In accordance with the GDPR, you have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to object to processing
- Right to restriction of processing
- Right to data portability
To exercise your rights, you can contact Caroo by email at info@car-oo.be or via the contact form available on the Website.
Data security
Caroo implements appropriate technical and organisational measures to ensure the security, confidentiality and integrity of personal data, and to prevent any unauthorised access, loss or disclosure.
Cookies
The Website may use cookies and similar technologies in order to:
- Improve user experience
- Analyse audience and navigation
- Ensure the proper functioning of the Website
The user can configure their browser to refuse or delete cookies. Continuing to browse the Website constitutes acceptance of the use of cookies.
External links
The Website may contain links to third-party websites. Caroo is not responsible for the privacy policies or content of these external websites.
Changes to the privacy policy
Caroo reserves the right to modify this privacy policy at any time in order to adapt it to legal, regulatory or technical developments.
Any changes will be published on this page.
Last updated: 18 April 2026